This occupational standard focuses on essential competencies for effectively collecting, organizing, and analyzing retail data. Participants will learn to utilize tools such as POS systems and spreadsheets to validate data, analyze sales trends, and understand consumer behavior.

An individual in this role manages product listings by organizing categories and makes effective use of descriptions, images, and attributes for better searchability. They collaborate with vendors and marketing teams to maintain accurate data, ensure compliance with platform policies, and address issues promptly.

This National Occupational Standard (NOS) outlines the competencies required for professionals in retail who aim to excel in omnichannel strategies for customer experience management, leveraging advanced technologies such as AI and IoT.

This occupational standard outlines the fundamental skills and knowledge required to engage with customers, identify their needs, demonstrate product features and benefits based on those needs, handle basic objections, and assist in the payment process in a retail environment.